FAQs
Find quick answers to common questions about orders, shipping, returns, and more.
Orders & Shipping
Learn about shipping methods, delivery times, and how to manage or update your order. From choosing a shipping option to tracking your package or fixing a mistake—this section covers everything related to your order journey.
What shipping options are available?
We offer standard, expedited, and international shipping options. Delivery times vary based on location and chosen shipping method.
How long will it take for my order to arrive?
Delivery times depend on your location and selected shipping method. Standard shipping takes 5–7 business days, while expedited shipping usually arrives in 2–3 business days.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to follow your delivery.
How do I cancel my order?
Orders can be canceled within 24 hours of purchase by contacting our customer service team. After that, the order may already be processed.
I made a mistake with my order. Can I change it?
Please contact us as soon as possible. We’ll do our best to make changes before your order ships.
Returns & Exchanges
We make returns and exchanges easy. Find out how to start a return, request an exchange, and understand our return policy.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and accompanied by a receipt to qualify for a full refund or exchange.
How do I return an item?
Contact our customer service team to start your return. We’ll send you a return shipping label and instructions.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for products of equal value, as long as they meet our return criteria.
Discounts & Promotions
Learn about ongoing promotions, how to use discount codes, and what to know about applying them to your order.
Do you offer any discounts or promotions?
We regularly run sales and special offers. Subscribe to our newsletter to get the latest updates and exclusive deals.
How do I use a discount code?
Enter your discount code at checkout and click "apply" before completing your purchase.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order. Choose the one that gives you the best deal.
Products & Sustainability
We believe in doing good for the planet. Discover how our products are made with sustainability in mind.
Are your products eco-friendly?
Yes, we’re committed to sustainability and offer a variety of eco-friendly products, including items made from recycled materials or with responsible manufacturing practices. Learn more about this in our About Us page.
Privacy & Security
Understand how we protect your personal data and when (if ever) it’s shared. We value your trust.
How do you protect my personal information?
We use industry-standard encryption to protect your personal and payment details. Our privacy policy explains how your information is handled.
Do you share my information with third parties?
We do not share your information with third parties, except as needed to fulfill your order or when required by law. Please review our privacy policy for full details.