Last updated: 12/12/17
Owlpack stands behind the quality of our products and the satisfaction of our customers.
All Owlpack products carry a one year warranty against manufacturing defects from your date of purchase when purchased directly from Owlpack or through an authorized dealer.*
If you believe you’ve received a defective product from Owlpack, please contact us. Please include photos showing the damage, as well as proof of purchase. We will reply with instructions for return of the defective item(s).
Our Customer Service Department reviews each request carefully. Items that are approved for warranty coverage will be repaired, or replaced with a reconditioned item.
* EXCLUSIONS: Warranty coverage applies only to product defects in manufacturing. Product damage resulting from wear and tear is excluded from all warranty coverage.